Privacy Policy

Our commitment

Kairos AI ("we", "us") operates digital communications and marketing automation on behalf of our clients, including WhatsApp Business messaging, social media operations, and related services under our verified Meta Business Portfolio. This policy explains what data we collect, why, and how it's handled.

Data we collect

Contact information — name, email, phone number, and WhatsApp identifier when you contact us or one of our clients through a channel we operate on their behalf.

Message content — the content of WhatsApp, Instagram, Facebook Messenger, and email conversations initiated by you with a Kairos AI client, processed for the purpose of responding to your inquiry.

Technical data — IP address, device type, browser, and referring page, collected via standard web analytics when you visit kairosai.gr or a client site we host.

Business data — for our client relationships, we hold contract details, billing information, and engagement metadata.

Why we collect it

We collect the data above to: operate WhatsApp Business conversations and related messaging on behalf of our clients; respond to inquiries and fulfill service requests; deliver the marketing and communications services our clients have engaged us for; comply with legal and regulatory obligations (including Meta Platform policies); and improve the quality and safety of our services.

How we store it

Data is stored on servers within the EU/EEA and on platforms operated by Meta Platforms Ireland Ltd. (for Meta-hosted messaging) and Google LLC (for email and analytics). Messaging data is retained only as long as operationally necessary and in line with the policies of the underlying platform. Contract and billing data is retained as required by Greek tax law (currently 10 years).

We apply industry-standard security: encryption in transit (TLS), access controls limiting data access to authorized personnel, and review of third-party processors.

Your rights under GDPR

If you are in the EU/EEA, the GDPR gives you the right to access the personal data we hold about you, correct inaccuracies, request deletion, restrict or object to processing, and receive a copy of your data in a portable format. You can exercise any of these rights by emailing [email protected].

Kairos AI complies with the EU General Data Protection Regulation (GDPR) and with Greek Law 4624/2019 implementing GDPR.

Data deletion

To request deletion of your personal data, email [email protected] with the subject line DATA DELETION REQUEST. We will process your request within 30 days. See our Data Deletion page for more detail.

Third parties

We share data with sub-processors only where necessary to deliver our services: Meta Platforms Ireland (WhatsApp, Instagram, Facebook), Google LLC (email, analytics), Cloudflare Inc. (hosting, CDN), Buffer Inc. (social scheduling), and our client organizations in the case of messages addressed to them.

Contact

Questions about this policy or about how your data is handled: [email protected].

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