Data Deletion Request

Request a data deletion

If you would like Kairos AI to delete the personal data we hold about you, please email us with the details below. We comply with the EU General Data Protection Regulation (GDPR) and process verified requests within 30 days.

How to submit

1. Send an email to [email protected].

2. Use the subject line DATA DELETION REQUEST.

3. Include in the body of the email:

• Your full name
• The email address or phone / WhatsApp number the data is associated with
• Which Kairos AI-operated channel you interacted with (e.g. a specific client's WhatsApp Business account, Instagram, Facebook, email)
• A brief description of the data you would like deleted ("all of it" is acceptable)

What happens next

We will confirm receipt within 72 hours. We may contact you once to verify your identity before we delete data. We will then delete the data from systems Kairos AI controls and will instruct any third-party sub-processors (e.g. Meta Platforms, Google) to do the same where the platform supports deletion requests. You will receive a confirmation email once the deletion is complete.

What we cannot delete

Data that we are legally required to retain — for example, invoices and billing records subject to Greek tax law, or messaging metadata subject to Meta Platform retention policies — cannot be deleted until the legal retention period has elapsed. If this applies to your request we will tell you which items are affected and when they will be eligible for deletion.

Questions

If your data deletion request concerns a specific Kairos AI client (for example, a hotel or clinic), email us and we will coordinate with that client. For anything else, email [email protected].

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